Introduction
Please read these Terms and Conditions carefully before signing up to our service.
1/ Who are CEB Consultants
CEB Consultants is a Trading name of Compare Energy Bills Ltd a Company Registered in England and Wales, Company Number 06373346, Registered Office, and principal place of business is Macrome House, Macrome Road, Tettenhall, Wolverhampton, England, WV6 9HD.
For the purposes of this agreement CEB Consultants will be known as CEB. CEB are professional procurement and cost reduction specialists, who source products and services on behalf of other businesses.
(Please note CEB are not a supplier or provider of any of the services).
2/ Renumeration
- When signing up to use our service you acknowledge CEB receive a renumeration by either.
Option One
You pay CEB a monthly or annual fee.
When choosing this option, we guarantee all contracts we negotiate on your behalf will be free of any commissions.
Option Two
You agree to CEB receiving a commission payment.
We confirm commissions will be built into contracts we negotiate on your behalf and paid directly to CEB by the relevant Provider.
Either option will be agreed by both parties prior to signing our Terms of Business.
3/ Services and Products
- Electricity Contracts
- Gas Contracts
- Water Contracts
- Climate Levy and Wastewater Rebates
- Monthly Bill Validation
- Energy Management
We also offer to administer New and Re-Connections
4/ What do we do?
We work as an independent agent / company on your behalf.
We review the services or products you have asked us to look at, including the existing costs and service levels.
When a service becomes due for renewal, we will request renewal offers from your existing providers and source alternative quotes.
These will be presented to you in an easy-to-understand format, and we will offer our recommendations. (You are not obliged to go with our recommendations).
We will only recommend providers and products who are regulated by their own relevant Governing bodies.
- Once you have agreed an offer, we will administer the relevant paperwork on your behalf.
- We offer this service to you and nothing in our Terms shall be deemed to constitute investment advice in any way. Further information about our service can be obtained from our website www.cebconsultants.co.uk and other publications or by contacting us direct.
All our service details, rates, terms, conditions, and other information are subject to change from time to time.
5/ Information
All details given by you are in the strictest confidence covered under our GDPR and Privacy Policy.
In order to work on your behalf and communicate with providers we will require you to sign a letter of authority, preferably on your company headed paper. This will also give CEB permission to arrange contracts on your behalf, but under no circumstances do we sign any contracts on your behalf.
If we recommend you move any services or policy to another provider (due to price or poor service) it will be your decision to do this. If you choose to give us permission, we will arrange the relevant transfers on your behalf in line with the terms of the provider’s contract, or as soon as is practically possible. All transfers will be in the name given by you and we accept no responsibility if the details given are incorrect.
If you are required to terminate your existing contract, we will inform you of this and offer to do it on your behalf. Please note providers have the right to charge their clients early termination fees or other charges in line with their own Terms and that any such charges shall be the sole responsibility of you and not CEB.
CEB accept no responsibility for any additional costs which are incurred due to:
- You are asking for a service to start later; or
- Your old providers preventing you from transferring your services; or
- We do not have all the information we need from you to transfer the services or the information we have from you is incorrect and / or the information we need is not readily available from any other source; or
- The commencement of your services / policy being delayed due to an event outside our control
- Any other reason which is within your control and /or outside of our control
It is important that you do not miss any service installation appointments as you may be liable to additional charges from the relevant provider or their agents.
When sourcing services for you we consider a broad range of things depending on your individual circumstances and it may not be the cheapest offer on the market at that time.
You understand that providers may run a credit check on you, your home, or your business to ensure you are able to pay your bills. The result of this credit check may mean the provider asks you for a deposit or they may refuse to supply you. Further details may be found on the specific providers’ own Terms and Conditions.
We ask you to answer all questions honestly, completely and to the best of your knowledge, and ensure that any assumptions made are correct. Failure to do so may lead to a contract / policy being invalid or an increase in cost and you may also be liable for any Third-Party costs in the event of any claim.
In order to accept a quotation, we may have to provide you with the relevant link to the underlying provider’s website or, where applicable, contact them by phone.
It is your responsibility to check all information on paperwork is correct before accepting a contract or policy. Neither CEB or the provider will accept any responsibility for you supplying the wrong information Failure to do this may lead to your contract / policy being invalid or an increase in the cost.
Before signing any contracts, it is important that you read the individual providers Terms as they are not the same as these.
6/ Our Payment Terms
Option One
Fee-based option, unless terminated your obligation to pay your monthly or annual fee will continue for the duration of the provider’s contract we have sourced on your behalf and you agreed, or if more than one contract the duration of the last to expire.
- The fee will be agreed by both parties prior to signing our terms and be fixed unless it is agreed iby both parties to change.
Option Two
You agree that CEB can include a commission in all contracts we negotiate on your behalf. These commissions will be paid direct to CEB by the relevant provider.
7/ New or Re-Connections
If you ask us to administer a New or Re-Connection, we will charge you separately for this work.
All fees will be agreed in writing beforehand and invoiced separately.
8/ Renewals
Option One renewals. Prior to the expiry of a contract, we have sourced on your behalf, and you accepted, we will contact you to offer a renewal. If you accept and have chosen our fee-based option, the fee will continue until the end of the new contract. With;
Option Two commissions will continue to be paid to us by the provider.
9/ Terminating our Agreement
We shall terminate your agreement with us with immediate effect if at any time you are in breach of these Terms. We may also terminate, if for legal reasons we are prevented from delivering the service.
If you wish to terminate this agreement, we require termination in writing.
Termination notices should be sent to; Compare Energy Bills Ltd. t/a CEB Consultants. Macrome House, Macrome Road Tettenhall, Wolverhampton WV6 9HD or emailed to info@cebltd.com
This agreement will end on the date of the last contract we sourced on your behalf, and you accepted ends.
We will confirm this date to you in writing. Until this date you are responsible for continuing to pay any fees under these terms. Failure to do this may lead to us issuing legal action against you which may affect your credit. Any transfer of supplier already initiated by us which are due to happen after this date will become your responsibility.
10/ Terminating a Provider’s Service
All providers have their own terms for cancelling or terminating a contract. If you wish us to terminate or cancel a provider’s contract on your behalf this request must be sent to us in writing to our registered address given at the top of these Terms. Or by email to info@cebltd.com
We accept no responsibility if a provider refuses to accept your termination or cancellation notice.
11/ No Representation/Limited Authorisation
We are completely independent and act as your agent, whilst we may have commercial relationships with providers we do not represent or act as their agent. We use our own judgement to select the best offers for you and take precautions not to put ourselves in a conflict of interests.
Once a contract has been administered on your behalf by us, we will continue to act as your agent including customer service, bill checking and complaints handling. All other aspects of a contract are with your provider including, without limitation, receiving, and paying bills, or other incidents claims or events outside of our control.
12/ Credentials and Passwords
We may require your permission to access your provider account information. This may include Usernames and Passwords. All information is in the strictest confidence and covered under our GDPR and Data Protection Policy.
13/ Use of the Service
The use of this service, which is inconsistent with our Terms, is strictly prohibited.
The use of this Service is for you and cannot be used for any research purposes (including, without limitation, any surveys or to collect any data, or to carry out competitor analysis) We reserve the right to block access to this service if we have reason to believe that the service is being misused.
14/ Warranties
- You are at least 18 years old
- You are a UK resident who owns or rents a house in the UK or are entering into this contract on behalf of a business registered and /or having its principal place of business in the UK
- You will update us if any information you provided to us becomes out of date or untrue during the term of your subscription with us.
We warrant to you as follows:
- We have the right to provide you this Service.
- We shall use commercially reasonable efforts to provide the Service using reasonable care and skill; and
- We shall use commercially available technologies to protect your personal data.
In respect of consumer contracts: The warranties contained in these Terms are in addition to those implied under the Consumer Rights Act.
15/ Privacy policy
We understand how important your privacy is and we take its security very seriously. To read our Privacy Policy, please visit our website www.cebconsultamnts.co.uk Our Privacy Policy should be read in conjunction with these Terms and our Cookie Policy.
16/ Intellectual Property
For the purposes of these Terms, ’the CEB IP’ means all intellectual property rights subsisting in or relating to the Service including Platform-Generated Data, the computer code and other system elements underlying the SMB application, software screens, all design elements and artwork, templates, layout designs and design facilities included in the Service, the concepts and ideas underlying the Service, all statistical and analytical data captured by or through the Service and the trademarks ’SMB’ and any other trademarks, trading names or signs adopted and used from time to time by us in relation to the Service.
You will not acquire any right, title, or interest in any CEB IP as a result of using or subscribing to this Service.
17/ Indemnity
You agree to indemnify us, our directors, employees, agents, and representatives and keep us indemnified against any loss, damage, cost, or liability arising as a result of any claim, demand or proceedings brought or threatened against the Indemnified Persons in connection with these terms if they are breached by you.
18/ Limitations on Liability
We are responsible to you for:
- Any claim you may have against us for a personal injury or in respect of your death if caused by our negligence.
- Any statements made by our employees to you which you feel are misleading, not true and are made by that employee with a fraudulent intent.
- Our liability to you will be limited to the upper level of our insurance limit which may vary from time to time.
We are not responsible to you for:
- Any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website, or the material published on it is intended to amount to advice on which you should rely; or
- Any losses you suffer because the information you gave us is inaccurate or incomplete.
- Any losses you suffer if the information you give us is accurate, but the provider has not accurately reflected that information because its system is not working correctly.
- In relation to commercial contracts any losses you suffer if you misrepresent any fact which may influence the provider’s decision to accept the risk, or the terms offered.
- Any losses you suffer because you cannot use our website at any time.
- Any losses you suffer through connecting to any linked third-party websites or any statements, information, content, products, or services that are published or may be accessible from, any linked third-party website.
- Any errors in or omissions from our website
- Any losses you may suffer by relying on any commentary, postings, or reviews (of our services or that of our partners) on our website.
- Any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it, except.
- The privacy policies and practices of other linked third-party websites, even if you access them using links from our website;
- Any unauthorised access or loss of personal information that is beyond our control.
- Any consequential or purely economic loss.
- Any other type of loss which is not referred to under the heading "We are responsible to you for" above.
19/ Force Majeure
A party shall not be in breach of these Terms nor liable for any failure or delay in performance of any of its obligations under these Terms where such failure or delay arises from or is attributable to acts, events, omissions or accidents beyond its reasonable control including an act of God, fire, flood, earthquake, windstorm or other natural disaster, explosion or accidental damage, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, shortage of raw materials or supplies, industrial action or strike, power cuts electronic or communication network breakdowns, changes to the law or regulatory requirements, court orders or directions of a regulatory authority and any government or sovereign action.
20/ Complaining about Us
CEB is a member of the Energy Ombudsman Resolution Scheme. Our ADR Number is C35COMP01.
If you wish to make a complaint about us or this service, please see our complaint handling procedure on our web site www.cebconsultants.co.uk
20a/ Complaining about a Provider
If you have a complaint about a provider, we will act as your agent until a satisfactory resolution is confirmed.
21/ General
Our Terms of Business may not be assigned or transferred to another person or business.
We shall be entitled to transfer your terms of business and its obligations to any member of a group or to any person acquiring this business and any such transfer shall be effective upon notice given to you.
Nothing in these Terms shall create or be deemed to create a partnership or joint venture between the parties.
If any provision of these Terms becomes illegal, invalid, or unenforceable we have the right to change them.
A person who is not a party to these Terms shall have no right to enforce the provisions of these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between the parties and supersede all other agreements, statements, letters, and other arrangements between the parties in relation to the subject matter hereof.
22/ Legal
By accessing our Service, you agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy.
These Terms are subject to the laws of England and Wales and the exclusive jurisdiction of their Courts.
We cannot be held responsible for the content of any external websites linked to our website and by using any link to access this separate website you will be subject to the terms of use applying to that site.