Privacy Policy.

How We Protect Your Data

We are Compare Energy Bills Ltd, trading as CEB Consultants. Our ICO Data Protection Registration Number is ZA099459.

What is GDPR?

The General Data Protection Regulation (GDPR) is a data protection and privacy law that came into effect on 25th May 2018. It gives individuals greater control over how their personal data is used. Although GDPR was originally a European law, it continues to apply in the UK post-Brexit.

Introduction

Your personal data includes any information that can be used to identify you. Compare Energy Bills Ltd (CEB Consultants) is the data controller, responsible for handling your data securely and in compliance with the law.

If you have any questions about this policy, you can contact our Data Protection Officer (DPO) at:📍 South Staffs Business Hub, Wolverhampton Road, Codsall, WV8 1PX.

How We Collect Your Data

We collect the required data directly from you during our initial introductions.

 This data enables us to:
✅ Act on your behalf with utility, telecom, and other service providers
✅ Manage your account and services
✅ Contact you about contract renewals and new opportunities

Personal Data We Collect:

  • Full name and contact details (business/home address, email, phone number)

  • Records of services obtained or applied for (e.g. business gas and electricity usage)

  • Information from credit reference agencies (e.g. Experian, Credit Safe)

  • Payment processing details (Bank Account etc)

  • Personal data of other named applicants (you must have their consent before sharing their data with us)

When You Visit Our Website:

We use Google Analytics and cookies to improve user experience. These are anonymous tracking tools that help us understand how visitors use our website. These cookies do not store personal information and become obsolete once you leave our site.

What is Sensitive Personal Data?

Under GDPR, personal data refers to basic details like your name and email address.
However, sensitive personal data includes financial information such as:
💳 Credit card details
🏦 Bank account information

We only collect this data where necessary to manage your account and process payments securely.

Why Do We Collect Your Data?

We require your personal data to:

  • Set up, approve, and manage your account

  • Contact you about contract renewals and potential savings

  • Resolve queries related to your account

Who Do We Share Your Data With?

We never sell, rent, or share your data with third parties for marketing purposes. However, we may share your information with:

  • Service providers who help us deliver our services

  • Credit reference agencies (e.g., Experian, Credit Safe)

  • Payment processors (e.g., GoCardless)

  • Legal and professional advisors (e.g., auditors, accountants)

  • Fraud prevention and debt collection agencies

  • Regulatory bodies (e.g., HMRC, Financial Conduct Authority, Information Commissioner's Office)

  • Courts (to comply with legal requirements)

You can withdraw consent at any time, but this may impact the services we can provide.

How Long Do We Keep Your Data?

We retain your personal data based on the following criteria:

  • Active Accounts: Data is retained while your account remains active.

  • Queries: We keep your data for as long as necessary to handle any account-related inquiries.

  • Legal Compliance: We retain data for the duration legally required for potential claims or disputes.

How We Contact You

We may contact you regarding contract renewals, new agreements, or account-related updates using:
📧 Email
📞 Phone
📍 Company Address

You can update your communication preferences or unsubscribe at any time by contacting us.

Your Data Rights

Under GDPR, you have the following rights regarding your personal data:
✔ Right to be informed – Understand how we process your data.
✔ Right to correction – Request corrections to inaccurate information.
✔ Right to object – Object to how we process your data.
✔ Right to restrict processing – Limit how your data is used.
✔ Right to erasure – Request deletion of your data ("Right to be forgotten").
✔ Right to access – Request a copy of the data we hold about you.
✔ Right to data portability – Transfer your data to another provider.
✔ Rights regarding automated decisions and profiling – Challenge decisions made solely by automated means.

If you have concerns about how we handle your data, you can file a complaint with the Information Commissioner’s Office (ICO): ico.org.uk

Cookies – What You Need to Know

Cookies are small text files stored on your device when you visit our website. They help improve website functionality and user experience.

Our Use of Cookies:

We use cookies to:

  • Understand website traffic (e.g., which pages are most visited)

  • Improve our website's performance

  • Provide a better user experience

We do not use cookies to collect personal data.

How to Control Cookies:

You can accept or decline cookies when visiting our website. You can also manage cookie settings within your browser. If unsure, refer to your browser’s help section for guidance.

Final Thoughts

At CEB Consultants, we take data privacy seriously. Our goal is to handle your data responsibly, transparently, and securely.

If you have any questions or concerns, feel free to reach out to our Data Protection Officer at our Codsall office.

Thank you for trusting CEB Consultants!